🐾 TERMS AND CONDITIONS
1. Nature of Services
The Company provides pet-sitting services including house sitting, drop-in visits, feeding, walking, and general pet care as agreed upon during booking.
2. Booking and Payment
Full payment must be made before the booking start date. A booking is only confirmed once payment has been received.
3. Platform Service Fee
The Company retains a service commission from each booking.
4. Client Information & Approval Requirements
The Client must provide:
5. Missing Information
If information is not provided, standard care practices will be followed.
6. House Rules
Actions like visitors, smoking, or using items require written approval.
7. Visitors
Visitors are only allowed with approval. No gatherings unless approved.
8. Stayover
Pets may be left alone for reasonable periods unless agreed otherwise.
Pet Sitters may have other work, personal responsibilities, or commitments and may not remain on the property at all times. The Client acknowledges and accepts that pets may be left alone for reasonable periods unless otherwise agreed in writing.
9. Veterinary Emergencies
Emergency veterinary care may be sought where necessary. All veterinary and related costs remain the Client’s responsibility. Where the Pet Sitter is required to transport a pet for veterinary care or any emergency-related purpose, reasonable transportation costs may also be charged. This includes fuel costs based on prevailing South African fuel prices, or alternative transport such as taxis, ride-hailing services (e.g., Uber), or similar services. Where reasonably possible, the Pet Sitter or Company will attempt to inform the Client before incurring such costs.
10. Client Responsibilities
The Client must provide accurate information, necessary supplies, and ensure a safe and suitable environment for the Pet Sitter and pet(s).
11. Aggressive Animals
Undisclosed aggression may result in booking termination.
12. Property Damage
The Company is not responsible for damage caused by pets or for normal wear and tear to the Client’s property.
13. Pet Safety & Escape
The Company is not responsible for escapes due to unsafe property conditions. If the Client requests or permits off-leash walking, the Client accepts all associated risks. The Company and Pet Sitter will not be held liable for any incidents arising from such instruction, except in cases of negligence.
14. Cancellation Policy
15. Media & Updates
The Pet Sitter will provide regular updates, including messages, photos, or videos, during the booking. Media may also be used for marketing purposes unless declined by the Client.
16. Pet Sitter Welfare
Clients must provide a safe and hygienic environment.
17. Termination
Services may be refused, cancelled, or terminated if safety risks or breaches of these Terms are identified.
18. Liability
The Company’s liability is limited to the total booking amount paid. The Company is not liable for indirect or consequential losses.
19. Platform Use
All bookings, payments, and communications must be conducted through the Company’s Platform. Clients may not arrange services directly with a Pet Sitter introduced through the Platform outside of the Platform. Violation of this may result in termination of services.
20. Agreement
By booking, the Client agrees to these Terms.